Terms and Conditions

§ 1 [General Provisions]

This regulation stipulates the rules for using the website in the domain neuralcosmetics.com, which offers the Sale of Cosmetic Products with advanced science-backed formulations and access to the content contained on this site. By using this website, the User consents to abide by the rules and conditions of this regulation and agrees with its privacy policy.

§ 2 [Definitions]

Website – the neuralcosmetics.com website where this Regulation has been posted, operating as an online cosmetic store offering a variety of skincare, haircare, and body products.
User/Customer – an individual visiting the Website or using its individual features, or a person who has made a purchase through the Website.
Product – any item offered for sale on the neuralcosmetics.com website, including but not limited to creams, serums, shampoos, and conditioners.
Services – all services provided by the Administrator via the Website, including but not limited to the sale of cosmetic items.
Order – the selection of products made by the User for the purpose of making a purchase through the neuralcosmetics.com website.
Administrator – SkyShipping company with its registered office in Wadowice, Poland at the following address: Spółdzielców 6, 34-100 Wadowice, Poland, NIP:5512580871 (TIN)
Regulation – this Regulation for using the neuralcosmetics.com Website.

§ 3 [Services Provided by the Website]

3.1 Online Cosmetic Store
3.1.1 The service consists of the Administrator offering various cosmetic products available for purchase by the User on the neuralcosmetics.com website.
3.1.2 The User selects products, places them in the cart, and then proceeds to payment, choosing one of the available payment options. After finalizing the purchase, the User receives a confirmation of the order at the email address provided.
3.1.3 Products offered on the website vary and may include different formulations, packaging, and sizes.
3.1.4 The Administrator does not offer real-time advice but is available for any questions or comments through designated communication channels.
3.1.5 The User may, but is not required to, create an account on the website to make a purchase.
3.1.6 The User voluntarily provides their details for the purpose of finalizing the order and receiving confirmation at the given email address. The required fields are:
– First Name
– Last Name
– Country/Region
– Street Address (Street name, Building Number / Apartment Number)
– Apartment, Suite, etc. (Optional)
– Extended Address (Optional)
– Postal Code
– City
– Phone Number
– Email Address
– Additional Information (Optional order notes)

§ 4 [Definition of Products and Quality Assurance]

The products available on the neuralcosmetics.com website are crafted with ingredients supported by scientific research. The User acknowledges that the products are custom-made and undergo thorough quality checks to ensure customer satisfaction. The timeframe required for the production and delivery of ordered products may vary and will be communicated to the User upon placing an order. The Administrator reserves the right to refuse the execution of orders that contravene any laws, social norms, or professional ethics. In such instances, the User will be notified, and all payments will be refunded within 14 days upon receipt of the User’s account information. Communication between the Administrator and the User regarding product orders will be conducted in English unless another language has been mutually agreed upon.

Neural Cosmetics places a high emphasis on accuracy, precision, and the quality of both the formulations and the materials used in the packaging of the products. The aim is to produce cosmetics that will provide the most effective results for the longest possible period of time.

§ 5 [Payment for Services]

5.1 Shipping costs vary depending on the destination country and the number of items ordered. The exact shipping fee will be displayed during the checkout process.
5.2 The fee for a product from Neural Cosmetics is displayed alongside each individual item on the website. 
5.3 Payment must be made by the User prior to the shipping of the ordered item.
5.4 All fees are mandatory but are inclusive of any services provided by Neural Cosmetics, including but not limited to the formulation and shipping of products.
5.5 Payment for services provided by Neural Cosmetics is facilitated through secure payment systems. Payment is considered accepted by Neural Cosmetics once it is credited to the internal account, marking the commencement of the contract between the User and Neural Cosmetics to provide the ordered items. Proof of payment should clearly indicate the specific product or service to which it pertains.
5.6 The User agrees to the processing of their personal data solely for the purpose of facilitating payment and completing the order. Data is securely stored in compliance with current personal data protection regulations.
5.7 Neural Cosmetics commits to ensuring the highest standards of security for all transactions. All operations are encrypted using SSL technology.
5.8 In case of any doubts or issues related to payment, the User can contact customer service via the contact form on the website or directly at the indicated email address.
5.9 Neural Cosmetics reserves the right to cancel the transaction in the case of irregularities or suspicions of fraud attempts.
5.10 Periodically, the Administrator offers promotional codes displayed on its social media platforms. These codes grant the User a percentage discount on their order, as specified alongside each promotional code. Any changes in this regard will be communicated through Neural Cosmetics’ social media profiles, links to which can be found at the bottom of the website under the “Follow Us” section.

§ 6 [Scope of Liability]

6.0 The neuralcosmetics.com website is designed for a general audience and aims to offer cosmetic products. The Administrator is not responsible for any offenses, injuries, or other negative emotions caused by the content available on the website. By choosing to use the service, the user accepts full responsibility for their experiences related to the website’s content.
6.1 The Administrator of neuralcosmetics.com is not responsible for any outcomes related to the use of our products beyond their intended cosmetic purpose.
6.2 Neural Cosmetics is not liable for damages stemming from incorrect or inappropriate use of products purchased from the site.
6.3 Neural Cosmetics is not responsible for any technical issues that may prevent access to the website or delay in processing orders or delivery.
6.4 Neural Cosmetics does not provide medical services and bears no responsibility for health-related consequences associated with the use of our products.
6.5 By accepting these terms and making a purchase, the User acknowledges that the products offered are cosmetic in nature, and the Administrator bears no responsibility for the User’s health.
6.6 The Administrator is not responsible for the User’s actions before, during, or after utilizing the service or for dissatisfaction with the purchased products. The User is solely responsible for their decisions and actions.
6.7 The Administrator is not liable for any direct or indirect damages incurred by the User or third parties due to misuse of the service or inability to use the service or its functionalities.
6.8 The Administrator is not responsible for incorrectly provided email addresses during the order process, which may result in the failure to deliver order confirmations or other communications.
6.9 The products offered by Neural Cosmetics are not drugs or medical products. They are not intended to diagnose, treat, alleviate, prevent, or protect against any diseases or health conditions. All content on the neuralcosmetics.com website is for informational purposes only and should not be interpreted as medical advice.

§ 7 [Intellectual Property]

7.1 All images, designs, graphics, and other materials generated by the Service Administrator for neuralcosmetics.com are the sole property of the Administrator and are protected under copyright laws.
7.2 Any unauthorized use, reproduction, or dissemination of the materials found on this website, without the explicit written permission of the Service Administrator, is strictly prohibited and will be subject to legal action.
7.3 All supplementary materials used on the website, such as stock images or fonts, are utilized under commercial use licenses, adhering to the respective terms and conditions of those licenses.
7.4 Violating the terms stated herein will result in legal consequences, including but not limited to court action, liability for all legal fees, and financial damages.
7.5 The Administrator actively and systematically monitors similar e-commerce platforms, with the aim of detecting and combating unauthorized use of copyrighted materials. Advanced tools, including AI-based technologies, are employed for the identification and prosecution of any infringements.

§ 8 [Right of Withdrawal & Shipping]

8.1 The contract is concluded between the User and the Administrator after the payment for the order has been booked and ends after the ordered product is sent and delivered to the address provided by the User. By making a payment, the User accepts these regulations and commits to adhering to them.
8.2 Neural Cosmetics operates on a print-on-demand model, meaning that all products are unique and produced only upon order. As a result, we do not handle returns or exchanges if the Consumer ordered the wrong product or simply changed their mind.
8.3 In case of a damaged product or manufacturing error, we offer a free replacement or refund if the report is made within 30 days of product delivery. In this case, please send a picture of the product and a description of the issue to our email address: help@neuralcosmetics.com.
8.4 For cosmetic products, there is a tolerance for slight variations in packaging. Minor differences will not be considered defects.
8.5 If the package is not received by the User, a reshipment is possible but with an additional fee. Be fair—if you know you won’t be home, provide an alternative delivery address where someone will definitely pick up the package. Remember, products are crafted especially for you. If you don’t receive the order, you’ll have to pay for shipping again.
8.6 Deliberate failure to receive a package in order to avoid a mistakenly made purchase and recover funds is prohibited and will be treated after 30 days as a completed order. We do not tolerate fraud. These regulations are here to clarify any doubts.
8.7 In situations where the issue with delivery or product damage lies on the side of the shipping provider, the Administrator does not take full responsibility but commits to taking appropriate steps to resolve the issue, such as resending the product.
8.8 In the case of reporting a problem after 30 days from the delivery date, the Administrator reserves the right to disregard the complaint.

§ 9 [Violation of the Rules]

The Administrator has the right to immediately deprive the User of the ability to use the Service (or delete the User’s account) in case of violation of the Regulations by the User, as well as generally applicable laws, resulting in termination of the contract without the possibility of refunding the fee for the Service.

§ 10 [Privacy Policy and Cookie Policy]

10.1 The rules for the protection of the User’s personal data are defined in the Privacy Policy along with the Cookies Policy, which are available on the neuralcosmetics.com website.
10.2 By using the Service, the User accepts the content of the Privacy Policy and the Cookies Policy.
10.3 The Administrator has exclusive rights to the content published on the Service. No content may thus be copied, improved, distributed, downloaded, transferred, sold, or otherwise used in whole or in part without the prior consent of the Administrator.
10.4 The Administrator processes personal data of users in accordance with applicable laws, including the GDPR.
10.5 The User has the right to access, change, and delete personal data and the right to lodge a complaint with the supervisory authority.
10.6 Providing personal data is voluntary, but necessary to use the service.

§ 11 [Final Provisions]

11.1 The Service Administrator is entitled to make changes to this Regulation at any time.
11.2 In case of a change in the Regulation, its delivery to the User will be done by placing new content on the Service page.
11.3 Services commissioned before the changes to the Regulation come into force will be performed according to its previous provisions.
11.4 By using the Service, the User automatically accepts the terms of this Regulation and commits to comply with all the rules contained therein.
11.5 Polish law is the appropriate law for assessing the effects of applying the Regulation. In matters not regulated by this Regulation, the provisions of the Civil Code and the Act on providing services by electronic means apply.